Got Questions? We've Got Answers

Are your teapots dishwasher-safe?

Hand wash only to preserve its quality. However it is very simple due to how we designed it.

How does the strainer work?

The stainless steel strainer holds your loose tea leaves securely while letting the flavor infuse into the water. It’s simple, functional, and keeps the tea-making process clean and smooth.

Can I use the teapot for hot and cold beverages?

Yes, our teapots are designed to handle both hot and cold beverages. The heat-resistant glass ensures that your teapot remains durable under varying temperatures.

How do I know if the infuser is properly fitted?

The infuser should fit snugly into the teapot. If you experience any issues, ensure that it is aligned correctly and not obstructed by tea leaves or debris.

Can I use this for Coffee?

No. The infuser is not suitable for use with Coffee. It's designed for Tea only.

What Temperature water should I use?

The borosilicate glass we use can withstand a high working temperature. We recommend not pouring in water hotter than 110°C (230°f)

Can i use loose leaf tea with the infuser?

Absolutely! Our Magic teapots are designed to accommodate loose leaf tea. The infuser allows the leaves to expand and steep properly, ensuring a flavourful brew.

Will my teapot arrive safely?

Yes, your teapot will arrive safely. We use Glass Protected Shipping, a specially designed packaging method that ensures your teapot is securely cushioned during transit. Every order is carefully packed to prevent damage, so it reaches you in perfect condition, ready to brew.